Why Do Some Auto Mechanics Have Such Bad Reputations?


When I was growing up I was under the impression that large, established corporations were inherently legitimate. I believed that everything I read in the newspaper had to be 100 percent the truth. As I grew older I came to realize that all businesses are out to make money, as much as they possibly can. Well, many mechanics are the same way. They can take advantage of consumers by using the consumers’ lack of knowledge to their advantage. This is further exacerbated when your vehicle breaks down at the most inopportune time or place.

Knowing whom you are dealing with is crucial. Understanding that every businessman wants to succeed is obvious. Finding an establishment that wants to earn its money legitimately is difficult.

Mechanics Why Do Some Auto Mechanics Have Such Bad Reputations?

There was a time not so long ago when a mechanic could legitimately find something wrong with your two-year-old car, especially if it was driven in stop-and-go situations. These days, the auto repair industry is faced with the challenge of finding legitimate work. This is due to a number of factors. First of all, vehicles are being built better and require less maintenance. Secondly, many vehicles are leased and subsequently are not as well cared for as vehicles that are operated by their owners. Lastly, when the economy is off, people do not spend money on their vehicles unless it becomes absolutely necessary.

A mechanic must have the ability to show and explain what is needed and why. A customer will have more confidence in the repair facility if they understand what is going on, as opposed to just seeing someone drive their car onto a lift in a customer-restricted area. Repairs such as brake pads, leaks, broken or worn belts, and loose front-end parts are obvious even to the layperson. To instill confidence, the mechanic must stay in touch with you and inform you if any additional repairs are needed.

The customer, by nature, wants to spend as little as possible on repairing and maintaining his or her vehicle. Simultaneously, customers want to have a complete and trustworthy repair. Not only do they want to spend as little money as possible, they also want to spend as little time as possible. They do not want to wait, and they do not want to bring back their car because the repair was not done properly.

Now, let us look at the other side. What problems do repair shops have to deal with? For starters, the labor force, parts availability, know-how for a vast range of repairs on different types of vehicles, the proper tools, paperwork, permits, oil disposal, waste disposal, overhead, new technology, and insurance claims.

Finding new customers is a challenge. Better-built cars, auto leasing, stiff competition, and location all affect business. A successful business cannot just depend on customers finding you. A successful business needs to reach out and bring new customers in through the use of advertising, promotions, and by satisfying their customers so that they can spread their positive experiences with their friends, family, and co-workers.

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